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Personalized services that ease your work

LEADING THE INDUSTRY WITH OUR TOOL SERVICE TIME PROMISE

When you buy a Hilti tool, you get more than just a tool. You also get an ultrafast tool repair service as we are committed to our repair time promise: get your tools back within 3 days for Metro Manila and up to 8 days for Provincial customers. Repair time promise guarantee or FREE!

To provide the best customer repair experience, we will collect and return the repaired Hilti tool at your jobsite for your convenience. For Provincial customers, we also provide a list of Pick-up and Delivery points that are well within your reach. Just contact us either though phone or Hilti Online and we’ll take care of it from there. Every Hilti tool is registered, so there’s no proof of purchase required.

Ultrafast. Pleasantly predictable. Incredibly simple.

*6 days repair turnaround time is applicable to the following areas:

Angeles City	Nasugbu, Batangas
Antipolo, Rizal	Nueva Ecija Province
Batangas City	Olongapo, Zambales
Bulacan, Bulacan	Pampanga Province
Calamba, Laguna	San Pablo, Laguna
Dasmarinas, Cavite	Sta Rosa, Laguna
Dinalupihan, Bataan	Tarlac City
Imus, Cavite	Taytay, Rizal
Lipa, Batangas

*8 days repair turnaround for the rest of Luzon, whole of Visayas and Mindanao

HOW MUCH WILL MY TOOL REPAIR COST?

WITHIN THE NO COST WARRANTY PERIOD

Up to 2 years wear & tear coverage

We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear. Within this no cost period, you'll be free of charge for

Spare parts
Labor
Pick-up
and Delivery

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Battery capacity guarantee

Battery will be replaced for free if the capacity is below working level within warranty (no cost period) to ensure your maximum productivity.

Beyond the Warranty (No Cost) period

After the wear and tear period, the charged/paid repair cost is measured based on the spare parts replacement and labor cost using our advanced Tool Diagnosis Procedure that is a Hilti standard globally. A Repair Cost Limit (RCL) ensures there is a ceiling price for your tool repair.

Repair Cost Limit (RCL)

No shocks when you receive your bill

Repair costs are capped after the no cost period
Repair costs will only be at RCL (maximum value for all repairs on specific tool type)
Repair Cost Limit is specific and fixed to a certain tool type
Repair Cost Limit at an average of 30% of latest tool list price

View Repair Cost Limit per tool type

1 Month Repair Quality Guarantee

Our 1 month repair quality guarantee

If your tool breaks down within 30 days from a charged/paid repair, we will repair it again free of charge. This also covers wear and tear. On these occassions, you'll be free of charge for

Spare parts
Labor
Pick-up
and Delivery

Full Functional Repair

Partial repair (partial replacement of parts) will easily lead to tool underperformance and to a significant increase in both frequency and number of tool repairs. At Hilti, we examine all the parts to restore tool optimal performance.

LAUNCH OF 6-8 DAYS OR FREE REPAIR TIME PROMISE FOR PROVINCIAL AREAS

As Hilti aims in making construction better, we recognize that tool breakdown, wear and tear, and replacement are hurdles in meeting project timeline and efficient construction. With the 3 days or FREE for Metro Manila, the newly launched 6 to 8 DAYS or FREE for Provincial areas ensures nationwide coverage of Hilti’s coveted Repair Time Promise effective June 17, 2024. Less repair time, more productive hours!

HOW LONG WILL MY TOOL REPAIR TAKE?

Did you know? In average, more than 60% of tool repair total turnaround time is spent solely on waiting for confirmation of repair quotation!

Let's get started right away - repair cost pre-approvals

Ultrafast, Accurate and Reliable

A repair quote can triple the total tool repair turnaround time.

With your consent, we can start repairing your tool as soon as we receive it without the significant delay caused repair quotations. By pre-approving charged repairs up to the tool-specific Repair Cost Limit, you can eliminate the delay of quotation process – meaning no unwanted delays in repair work and hence, less downtime for you. With your consent, we will be able to provide you the fastest tool repair turnaround time.

*Conditions apply. Refer to T&Cs for details.

TRACK THE STATUS OF YOUR TOOL REPAIR

Get a real-time view on the repair status of your tool at each stage of the end-to-end repair journey. From the creation of your service order in our system to the delivery of your tool to your nominated address.

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CALIBRATION SERVICE

Even measuring tools need to be calibrated at least once a year to readjust its accuracy.

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Tool Pick Up Instructions

Booking a tool for repair online is remarkably easy and quick. Before you do so, however, please check these instructions for preparing your tool for courier pick up.

Learn More

LAUNCH OF REPAIR NO-APPROVAL VALUE FROM 15 JULY 2022

Minimum Quote Value (MQV) at PHP 5000

Reduce repair lead time by up to 7 days

To help you achieve less downtime and hence, maximum productivity, we have launched the tool repair policy of “Minimum Quote Value (MQV)”.

What is changing?

With this new policy, Hilti will proceed with the repair without prior notice and repair quotation for charged/paid repairs with repair cost less than or equal to PHP 5000 (excluding VAT and delivery fee). A quotation will be provided for customer approval if the repair cost is greater than PHP 5000 (excluding VAT and delivery fee).

What is not changing?

The Payment term and mode of payment will remain the same. You can keep the payment ready as per the existing terms.

Preapprovals

If you intend to modify this Repair No-approval Value (also known as Minimum Quote Value or MQV), you can provide a higher value by submitting a new preapproval form.

LAUNCH OF TOOL DROP-OFF/PICK-UP AT TSC FROM 01 NOV 2022

Eliminate the hassle of allocating time and attention waiting for pick-up and/or delivery of tools by Hilti accredited logistics partner.

To ensure that we provide you the best tool service experience, we have opened our Tool Service Center (TSC) for Customer tool drop-off/pick-up at TSC to provide more convenience and flexibility to you.

What is changing?

With this initiative, Hilti Philippines Tool Service Center located in Marikina will be allowing both customer tool drop-off (10:00 AM – 12:00 PM) and pick-up (03:00 PM – 05:00 PM) within the specified time-period only. Rules apply. Refer to your Account Manager for details.

What is not changing?

Hilti Tool Repair process and Tool Diagnosis charges when applicable. The payment term and mode of payment will remain the same. You can keep the payment ready as per the existing terms.

HILTI'S FLEET MANAGEMENT SERVICE

See how Hilti Fleet Management supports your company in managing your tools.